Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-customer-retention-tools-for-motorcycle-repair-businesses.livebursts.com (hereafter referred to as “AI Customer Retention Tools” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, storage, and sharing of personal information in adherence to various international privacy laws and regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), and its Colorado, Utah, Connecticut, Virginia, South Africa, and other state counterparts.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please be informed that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before engaging with any such external services.

Processing Activities

This Privacy Policy guides how we interact with users who:

  • Utilize our applications and services as authorized users
  • Visit our websites linked to this policy
  • Communicate with us via newsletters, emails, phone calls, or text messages

Personal Data Collection

We collect various forms of personal data, including but not limited to:

  • Account Information: Details related to your user account creation and management.
  • Payment Information: Credit card details and billing addresses required for transactions.
  • Financial Information: Banking information for financial services or transactions.
  • Purchase Information: Records of products or services purchased from us.
  • Mobile Device Identifiers: Unique device IDs and mobile network information.
  • Location Data: GPS coordinates and location-based services data.
  • Feedback: User-submitted reviews, ratings, and comments.
  • Social Media Information: Publicly available data from social media platforms (if linked to your account).
  • Product Information: Details about products or services you interact with on our platform.

We obtain this data through direct user input, interactions with our services, and automated technologies employed for operational efficiency. Additionally, we may receive personal data from third parties who assist us in providing services, subject to their respective privacy agreements.

Cookies

We employ cookies, small text files placed on your device, for enhanced user experience and analytics purposes:

  • Strictly Necessary Cookies: Crucial for navigating our website and ensuring basic functionalities.
  • Preference Cookies: Remembering user preferences for tailored experiences.
  • Analytics Cookies: Tracking website usage to improve our services and content.

Users can manage non-essential cookies through our built-in Cookie Manager, offering control over cookie settings.

Retention and Deletion

We retain personal data only as long as necessary for the purposes it was collected for, in compliance with legal obligations and industry best practices. Once the retention period expires or when no longer required, we delete or anonymize the data securely to prevent re-identification.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Employing encryption protocols for secure data transmission
  • Engaging trusted third-party processors who adhere to strict privacy and security standards
  • Regularly reviewing and updating our security practices to meet evolving industry requirements

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect personal data from minors, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access, rectification, or erasure of your data
  • Right to restrict processing or object to certain uses
  • Data portability rights
  • Right not to be subject to automated decision-making and profiling
  • The right to file appeals or complaints with relevant supervisory authorities

To exercise these rights or seek clarification on any aspect of our privacy practices, please contact our dedicated privacy team using the information provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Substantial changes will be notified via email (if registered) or through a prominent notice on our website. We encourage users to review this policy periodically to stay informed about how we protect their personal information.

Contact Information

For any privacy-related inquiries, requests for data access or erasure, or general feedback, please contact us:

  • Email: contact@ai-customer-retention-tools-for-motorcycle-repair-businesses.livebursts.com
  • Address: [Provide physical address]

We value your trust in our services and are dedicated to maintaining the highest standards of data protection.